Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are normally processed within 1–3 business days. Processing time is separate from shipping and delivery time.

Orders placed during weekends, holidays, promotional events, or periods of unusually high demand may require additional processing time.

SHIPPING OPTIONS

USPS Standard Shipping:
Estimated delivery within 7–15 business days after processing.

USPS Express & Insured Shipping:
Estimated delivery within 5–12 business days after processing.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs processing, incorrect addresses, or other circumstances outside our control.

TRACKING

When tracking information becomes available, it will be sent to the email address provided during checkout. Tracking updates may take 2–5 business days to appear after an order has been processed.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at [SUPPORT EMAIL] if you notice an address error.

We cannot guarantee that an address can be changed once an order has entered processing. Lumora is not responsible for orders delivered to an incorrectly entered address.

LOST, STOLEN, OR DELAYED PACKAGES

If your tracking information shows that your order was delivered but you cannot locate it, please check around the delivery location, contact members of your household, and contact the shipping carrier.

Contact us at [SUPPORT EMAIL] if you still need assistance. We will review the shipment information and help submit a carrier inquiry when appropriate.

SHIPPING DELAYS

If we learn that an order cannot be shipped within the promised timeframe, we will contact the customer with an updated estimate and the option to continue waiting or cancel the unshipped order for a refund.

INTERNATIONAL ORDERS

Customers are responsible for any customs duties, import taxes, or fees charged by their country unless otherwise stated during checkout.

CONTACT

For shipping questions, contact [SUPPORT EMAIL] and include your order number.